Advice and answers from the Intercom Team

Configure Intercom for your product or site

Customize Intercom to be about your users and to match your brand.

24 articles in this collection
Written by Ruairí Galavan, Zara Burke, and Marco
Staying secure

Enable secure mode on your web product

Secure mode helps to make sure that conversations between you and your users are kept private and that one user can't impersonate another. We strongly encourage all Intercom customers to...
Written by Ruairí Galavan
Updated this week

Protect your account with 2FA and Google Sign-On

There’s three ways you can provide an extra level of security for your Intercom account. You can either: Require your teammates to sign into Intercom through their Google account. Require...
Written by Ruairí Galavan
Updated over a week ago

Impersonation warning explained

Intercom automatically consolidates conversations your users have when they are logged out, with the conversations they have when they are logged in. We do this by merging leads (visitors to...
Written by Ruairí Galavan
Updated over a week ago

Whitelist the domains you want to use Intercom with

In your Intercom Messenger settings you can create a whitelist of specific domains that the Intercom Messenger can be seen on. Once you set this up, the Intercom Messenger will...
Written by Zara Burke
Updated over a week ago

Security at Intercom

Keeping our customers' data secure is the most important thing that Intercom does. We go to considerable lengths to ensure that all data sent to Intercom is handled securely -...
Written by Ruairí Galavan
Updated over a week ago

Enabling Secure Mode in Intercom for iOS

Firstly, we strongly recommend you enable Secure Mode right from the start, when you first integrate Intercom into your iOS app. Secure Mode helps to make sure that conversations between...
Written by Ruairí Galavan
Updated this week

Enabling Secure Mode on Intercom for Android

Firstly, we strongly recommend you enable Secure Mode right from the start, when you first integrate Intercom into your Android app. Secure Mode helps to make sure that conversations between...
Written by Ruairí Galavan
Updated over a week ago

Using Intercom with Content Security Policy

Content Security Policy (CSP) is a security mechanism that helps protect against content injection attacks, such as Cross Site Scripting (XSS). Intercom fully supports Google strict CSPv3: Content-Security-Policy: object-src 'none';...
Written by Marco
Updated over a week ago