Advice and answers from the Intercom Team

Engaging your customers

How to use in-app and email messages to keep your customers engaged, including when and how to send them.

28 articles in this collection
Written by Zara Burke, Jeff Gardner, and Ruairí Galavan

Getting started with Intercom Engage

Install Intercom, import your users and create your first message — the first three steps to engaging your customers.
Written by Zara Burke
Updated over a week ago

Should I send an auto or manual message?

Send a message in real time to a group of users. Or put a message live that'll send whenever a user triggers it.
Written by Zara Burke
Updated over a week ago

Setting up in-app messages for maximum impact

When to choose a chat, a note or a post. And how to deliver it in the best way.
Written by Zara Burke
Updated over a week ago

Choose the right channel for your message

When and why you should send an email, a push message or an in-app message.
Written by Zara Burke
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.
Written by Zara Burke
Updated over a week ago

How to create a Smart Campaign

Get your customers to hit a goal by sending a linked set of auto messages. Control who enters the campaign, space out your messages and more.
Written by Zara Burke
Updated over a week ago

Best practices for Smart Campaigns

Send engaging, relevant messages to users based on how they interact with your campaign.
Written by Zara Burke
Updated over a week ago

Smart Campaigns planning tool

A simple tool to help you plan your Smart Campaign: goal, entry and exit rules, audience filters, content and priority order.
Written by Jeff Gardner
Updated over a week ago

Our best practice guide for staying personal at scale

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.
Written by Ruairí Galavan
Updated over a week ago