With Intercom Engage, you can send automatic:
- User auto messages to your logged-in users, inside your app.
- And visitor auto messages to your logged-out visitors, on your website.
They both enable you to do different jobs. For example:
User auto messages are great for onboarding customers
User auto messages help you onboard, retain and upsell your existing customers. For example, you could send a welcome message to users who sign into your app for the first time, encouraging them to take the first important step in your product.
Visitor auto messages are great for capturing new leads
Visitor auto messages help you start conversations with promising prospects, and convert them to signed up users of your product. For example, you can reach out to visitors who spend a long time on their pricing page, offering a discount to try out your Pro plan.
Note: Anyone on your website who is not logged in can receive these messages, including your leads.