Intercom will automatically split your name attribute into first name and last name. For example:

  • If name is "Joe Bloggs", Intercom tracks it as First name: "Joe", Last name: "Bloggs".
  • If name is "MÁRCIA HELENA MAIA DE LIMA", Intercom tracks it as First name: "MÁRCIA" Last name: "HELENA MAIA DE LIMA"
  • If name is "Dr. Drew Bloggs", Intercom tracks it as First name: "Drew" Last name: "Bloggs"
  • If name is "Joe Bloggs, CBA", Intercom tracks it as First name: "Joe" Last name: "Bloggs"
  • If name is "Bloggs, Joe", Intercom tracks it as First name: "Joe" Last name: "Bloggs"
  • If name is "Dr Bloggs", Intercom tracks First name as "doesn't exist" Last Name "Bloggs"

Important: If a user hasn't provided a name, we'll assign a name for them. 

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