Advice and answers from the Intercom Team

It only takes a few minutes to install Intercom on your web app. Once installed, you’ll be able to see and talk to logged in users of your app. 

First, enter your email address on the Intercom homepage and create your account. 

Next, start your free trial. 

Here's how your free trial works: 

  1. You'll get a 14 day free trial of each product, which you can start at any time.
  2. After your free trial ends, Intercom's products start at $49/month.
  3. If you cancel in the first 14 days you won't be charged. 

Finally, continue to the setup guide and follow the instructions provided to install Intercom.

Now you're ready to start using Intercom. 

Here’s the JavaScript install code

You'll then see the code snippet you need to install. Or you can quickly grab it from here instead: 

<script>
  window.intercomSettings = {
    app_id: 'APP_ID',
    name: "Jane Doe", // Full name
    email: "customer@example.com", // Email address
    created_at: 1312182000 // Signup date as a Unix timestamp
  };
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/APP_ID';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

How to use the code

  1. Paste the code right before the closing body tag of every page where you want the Intercom Messenger to appear. 
  2. Then just edit the code to include the email address and signed-up date of the user who is currently logged in. 
  3. IMPORTANT: Make sure to change YOUR_APP_ID. 
  4. To complete the code install, activate Intercom by logging into your app in your development environment. 

What’s next?

  • Watch a demo: If you'd like to learn how to use Intercom from the people who built it, watch a prerecorded demo.
  • Finish setting up: Once you’re logged in to your Intercom account, open the Intercom Setup Guide (lower left hand side of your screen) to finish setting up.

Want to talk to visitors to your website?

Check out our guide for installing Intercom Acquire on your website.

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