Stripe Integration

Why integrate with Stripe?

Import your Stripe users and instantly create attributes from their Stripe data (like their price plan, monthly balance and more).

How to Integrate with Stripe

1. Sign into Intercom and go to your app's integrations.

2. Then click 'Integrate’ on the Stripe option and follow the instructions provided.

Once you've signed into Stripe, intercom will immediately begin importing your Stripe customers and data.

Note:

The Stripe integration only works for when Stripe is in "Live Mode" and doesn't sync users when in "Test Mode."
We import records and after that use webhooks from Stripe to update Intercom data.

Key features

Once your Stripe integration is up and running, your Stripe customers and live sales data will be automatically imported into Intercom on an ongoing basis. Then you'll be able to filter, segment and send messages based off account balance, plan, monthly price, and more.

Match existing Intercom users with your Stripe users based on email. Note: you must be using Stripe’s email field to store email addresses.
Create new Intercom users for any new customers imported from Stripe.
Update your Intercom users list with live Stripe data.

Intercom attempts to get the following set of attributes from your Stripe customer base to store as custom data on your Intercom users.

Email
Stripe customer id (e.g. cus_5Ix1PDRNOvlZeJ)
Account balance
Delinquency status (true/false)
Plan interval e.g. month
Plan price
Plan name
Subscription period start date
Subscription status
Card expiration date
Card brand
Charge failed
Several events such as invoice created, created subscription, charged, charge refunded, deleted subscription are also sent to Intercom.

Important: Attributes imported from Stripe are prefixed with 'STRIPE_' so you'll easily be able to identify them from other custom attributes.

How to disable Stripe

Login to your Stripe dashboard. Select your account settings and click the 'Connect' option. To delete the webhook that our Stripe integration adds, hover over your Intercom webhook and click 'Delete'.

Got questions?

If you have other products you would like to see integrated please send us a note at team@intercom.com.You can learn more about all existing Intercom integrations and importers here.