Intercom's key features explained

Some Intercom features are available on multiple Intercom products. We explain how these key features work.

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20 articles in this collection
Written by Elizabeth McGuane, Matt Hodges, and Ruairí Galavan and 2 others
Sending messages

How auto messages work

If you have our Engage product, you can send your customers in-app or email auto messages. Auto messages are sent to your users the first time they match a set...
Written by Ruairí Galavan
Updated over a week ago

In-app messages explained

With Intercom, you can send messages to people on your site or app. In-app messages are great for encouraging users to take action while they’re using your product, or visitors...
Written by Zara Burke
Updated over a week ago

How mobile push notifications and messages work

There are two ways you can send push notifications to customers through Intercom; Push Messages or Push Notifications. Here we explain each: You can send a push message. This is...
Written by Zara Burke
Updated over a week ago

Manual messages explained

Manual messages are real-time, one-off messages that you can send to one or more customers. If you have Intercom Engage, you can start a conversation with an individual user, or...
Written by Ruairí Galavan
Updated over a week ago

Composing a message

With Intercom’s composer, anyone can create personalised messages that look great, with speed, confidence, and ease. It’s quick to style your text, insert images, and easy to add a call-to-action...
Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

You can add variables to your in-app messages and emails to make them far more engaging and effective. Just click the icon on the right of the text block on...
Written by Ruairí Galavan
Updated over a week ago

Your message statistics explained

In-app message stats explained For every in-app message or email that you send using Intercom, you'll see some stats for it on the message page like this: The stats you...
Written by Ruairí Galavan
Updated over a week ago