Intercom's key features explained

Some Intercom features are available on multiple Intercom products. We explain how these key features work.

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22 articles in this collection
Written by Matt Hodges, Emmet Connolly, and Liam Keegan and 2 others
Sending messages

How user auto messages work

Engage your users by sending them contextual auto messages at the right time.
Written by Ruairí Galavan
Updated over a week ago

In-app messages explained

Send your users chats, notes and posts using the Messages product.
Written by Zara Burke
Updated over a week ago

Send Messenger apps in in-app messages

You can send Messenger apps via in-app messages to specific groups of users/visitors to prompt them to take important actions. For example, you can: Ask your new customers to submit...
Written by Liam Keegan
Updated over a week ago

How mobile push notifications and messages work

There are two ways you can send push notifications to customers through Intercom; Push Messages or Push Notifications. Here we explain each: You can send a push message. This is...
Written by Zara Burke
Updated over a week ago

Manual messages explained

Send once-off emails or in-app messages to your leads and users.
Written by Ruairí Galavan
Updated over a week ago

Composing a message

How to format text, images, buttons and HTML in your message.
Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

Automatically add your customer's name, company, fallbacks and more to your message.
Written by Ruairí Galavan
Updated over a week ago

Your message statistics explained

In-app message stats explained For every in-app message or email that you send using Intercom, you'll see some stats for it on the message page like this: The stats you...
Written by Ruairí Galavan
Updated over a week ago