Intercom's key features explained

Some Intercom features are available on multiple Intercom products. We explain how these key features work.

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20 articles in this collection
Written by Elizabeth McGuane, Matt Hodges, and Ruairí Galavan and 2 others
Sending messages

How user auto messages work

Engage your users by sending them contextual auto messages at the right time.
Written by Ruairí Galavan
Updated over a week ago

In-app messages explained

With Intercom, you can send messages to people on your site or app. In-app messages are great for encouraging users to take action while they’re using your product, or visitors...
Written by Zara Burke
Updated over a week ago

How mobile push notifications and messages work

There are two ways you can send push notifications to customers through Intercom; Push Messages or Push Notifications. Here we explain each: You can send a push message. This is...
Written by Zara Burke
Updated over a week ago

Manual messages explained

Manual messages are real-time, one-off messages that you can send to one or more customers. If you have Intercom Engage, you can start a conversation with an individual user, or...
Written by Ruairí Galavan
Updated over a week ago

Composing a message

How to format text, images, buttons and HTML in your message.
Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

Automatically add your customer's name, company, fallbacks and more to your message.
Written by Ruairí Galavan
Updated over a week ago

Your message statistics explained

In-app message stats explained For every in-app message or email that you send using Intercom, you'll see some stats for it on the message page like this: The stats you...
Written by Ruairí Galavan
Updated over a week ago