Intercom's key features explained

Some Intercom features are available on multiple Intercom products. We explain how these key features work.

17 articles in this collection
Written by Elizabeth McGuane, Ruairí Galavan, and Zara Burke
Sending messages

How auto messages work

If you have our Engage product, you can send your customers in-app or email auto messages. Auto messages are sent to your users the first time they match a set...
Written by Ruairí Galavan
Updated over a week ago

In-app messages explained

With Intercom, you can send messages to people on your site or app. In-app messages are great for encouraging users to take action while they’re using your product, or visitors...
Written by Zara Burke
Updated over a week ago

How mobile push notifications and messages work

There are two ways you can send push notifications to customers through Intercom; Push Messages or Push Notifications. Here we explain each: You can send a push message. This is...
Written by Zara Burke
Updated over a week ago

Manual messages explained

Manual messages are real-time, one-off messages that you can send to one or more customers. If you have Intercom Engage, you can start a conversation with an individual user, or...
Written by Ruairí Galavan
Updated over a week ago

Composing a message

With Intercom’s composer, anyone can create personalised messages that look great, with speed, confidence, and ease. It’s quick to style your text, insert images, and easy to add a call-to-action...
Written by Ruairí Galavan
Updated this week

Personalizing messages using variables

You can add variables to your in-app messages and emails to make them far more engaging and effective. Just click the icon on the right of the text block on...
Written by Ruairí Galavan
Updated over a week ago

Your message statistics explained

In-app message stats explained For every in-app message or email that you send using Intercom, you'll see some stats for it on the message page like this: The stats you...
Written by Ruairí Galavan
Updated over a week ago