Once you install the Intercom Messenger, your website visitors and signed up users can easily contact you to have real-time conversations. 

And you can add apps to your Messenger home to help users and visitors get what they need, without having to start a conversation. 

With Messages, you can also reach out to people automatically based on who they are and their behaviour.

The Intercom Messenger inside your product

Once you install Intercom, on your web app, your logged-in users can get in touch to ask you questions. With Inbox, you can respond to and manage users’ conversations from the team inbox

Note: If you don’t have Inbox, you’ll need to read and reply to conversations from the ‘conversations list.’ 

If you have our Messages product, you can also reach out to your customers inside your product based on behaviour, profile and time and have real time conversations with them. 

The Intercom Messenger on your website

With our Inbox product, you can have conversations on your marketing site and other pages with logged-out visitors. You can respond to and manage visitors’ conversations from the team inbox

Here’s how it works: 

  • Leads can provide their email address so they don't need to wait around for a reply. 
  • If you respond to a lead while they’re still on your site, they’ll get your response in the Intercom Messenger. If not, we automatically send your reply by email. 
  • When a lead signs up or logs into your app, the lead is converted to a user and their conversations and activity history are carried over. Your number of leads will not increase your per-user bill. 

The Intercom Messenger on mobile

If you have a mobile website or web app, a standard Intercom install is all you'll need. 

If you have a native mobile app...

You'll need to install the mobile Messenger on iOS or Android

What’s next? 

Learn how Real time messaging works in the Messenger.

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