Advice and answers from the Intercom Team

What is Intercom?

Intercom shows you who is using your product or website and makes it easy to personally communicate with them through targeted content, behavior-driven email, in-app, and web messages.

What can I do with Intercom?

If you have a website or a web-based product, on desktop and/or mobile you can use Intercom to:

  • EDUCATE CUSTOMERS: Create and share content to help people better understand your product and get answers faster.¬†
  • GET PRODUCT FEEDBACK: Get quality product feedback from the right users, at scale
  • ENGAGE CUSTOMERS: Onboard & retain users with targeted email & in-app messages
  • RESOLVE CUSTOMER ISSUES: Work together in a live conversations inbox & use live user data to solve customer issues faster
  • ACQUIRE CUSTOMERS: Talk directly to visitors to your website to turn them into customers

All Intercom products come with the free Intercom platform which lets you see who your users are, and what they do in your product or site.

Who uses Intercom?

  • Product teams looking for product feedback and insight into how users engage with their product.
  • Marketing teams who want to send targeted messages to the right users at the right time based on their behavior.
  • Sales teams who want to talk to logged out visitors on their website to answer their questions and help them become customers.
  • Support teams who need a smarter solution than email to provide better support to their customers.
  • Customer success teams that want a simple CRM that provides live user data and direct, personalized communication.

What sets Intercom apart?

Unlike a mix of disconnected point solutions, Intercom brings everything you need to understand, communicate with, and support your visitors and customers in one simple, integrated platform that easy for everyone in your business to use.

Want to know more?

Let's talk :)

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