Advice and answers from the Intercom Team

Live chat with users and visitors

Start live conversations with website visitors, and onboard and retain signed-up users.

7 articles in this collection
Written by Zara Burke
Converting visitors to customers

Work as a team and respond to conversations at scale

With Intercom Respond, you can work together in a collaborative team inbox to manage and reply to conversations at scale. Here’s how your team can support your visitors and users...
Written by Zara Burke
Updated over a week ago

Get context fast

When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the conversation. This means understanding what they want,...
Written by Zara Burke
Updated over a week ago

Provide a quick, personal and fun response

When a visitor or lead gets in touch, it’s important to show your human side and provide a personal, warm and positive exchange. This will help build trust, so they’ll...
Written by Zara Burke
Updated over a week ago

Capture your visitors' contact details

When you can’t reply to a visitors’ conversation or visitor auto message in real-time, we’ll automatically send a message encouraging them to leave their email address. Add SMS: Some visitors...
Written by Zara Burke
Updated over a week ago

Automatically message promising prospects

With Intercom Engage, you can proactively reach out to and send targeted messages to visitors on your website and users in your app based on what they do. Below, we’ll...
Written by Zara Burke
Updated over a week ago

Track your conversations' success

It’s important to keep an eye on how your team and messages perform over time. Then you can feed these insights back into your strategy to improve the conversations your...
Written by Zara Burke
Updated over a week ago