In Help Center Settings, you’ll find lots of customization options to help you brand your Help Center and control how it appears for your customers. Here’s how to configure and preview changes to a Help Center in real-time.

To set up Supported languages, Website publishing, Domains, Tickets portal, Analytics, Privacy, Integrations, and Social media images go to Articles > Settings and open the General tab.

To choose a Default language, go to Articles > Settings > General > Supported languages and select your default language, then click Save and set live.

Once you choose your Default language, the user interface of your Help Center will read in the language you set. This will change the language of your:

When you're ready to go live, this is where you can publish and turn on your public Help Center website.

When you publish a Help Center, we make your content available through an Intercom domain by default. So, first make sure your Help Center is turned on.

Then go to Articles > Settings > General > Domains to get your default Help Center URL. Your app name will form part of your URL. For example, if your app name is ‘ExampleApp’ your URL would look like this:

If you’d prefer to make your content available through your own domain, you can set up a custom domain.

Go to your DNS provider (e.g. GoDaddy, Cloudflare, DNSimple or Route53, etc.) and create a CNAME record with a target host of custom.intercom.help. We’ve created this guide to help you or your engineer set this up.

Then go to Articles > Settings > General > Domains to enter your domain URL and click Save and set live.

To integrate Google Analytics with your Help Center and gain insights into your visitors' behavior, you just need your GA4 Measurement ID.

Once you've copied your GA4 Measurement ID from your Google Analytics account, go to Articles > Settings > General > Analytics and paste this under Google Analytics Tracking ID.

If you want to make articles only available to your logged in users, enter a link to your login page under Articles > Settings > General > Privacy.

If a lead or visitor tries to view an article that is targeted at users, they'll be encouraged to login via a link to this URL.

You can set up a sync between Intercom Articles and Zendesk under Articles > Settings > General > Integrations.

From Articles > Settings > General > Social media images, you can upload a favicon. This favicon appears before the title on your customers’ browser tab when visiting your Help Center website.

You can also upload a high-resolution social media image. The social media image appears when your Help Center or articles are shared on Facebook, Twitter, or any other social media platform.

This option is only available when you have multiple Help Centers, you can't delete your original (default) Help Center from your workspace. If this is your only Help Center and you want to remove it, you can turn it off under Website publishing instead.

To manage your Help Center styling and how content appears on the homepage, collections, articles, header and footer, go to Articles > Settings and open the Styling tab.

Go to Articles > Settings > Styling and click on Shared elements to change the body background color and all the Help Center pages (home, collection, article, search, error pages, etc.) will adapt accordingly.

Then set an Action color that contrasts well with the body background as it will be used in buttons, links and other elements.

Choose between the Card or Floating design style which applies to Collections and Articles on all pages.

Then set the corner radius for elements on your Collections, Articles and hover states (when hovering over Articles within a Collection).

Choose from a list of preloaded Google Fonts for use in your Help Center:

Available Font Options

Or, click Manage custom fonts to upload your own custom font which matches your brand style.

Show or hide article authors in the Homepage, Collections and Articles by going to Articles > Settings > Styling and clicking on Shared elements, then scroll down to toggle "Show article authors".

From Articles > Settings > Styling click on Header, to design the top header section with your logo, page title/company name, and any header links.

Upload a high-resolution version of your logo. This shows on the left-hand side of your header image, and in grayscale at the bottom of the page.

Add multiple links to other webpages such as your blog or community.

From Articles > Settings > Styling click on Hero block, to add user attributes to the welcome message on your Help Center homepage. It will include the user attribute if the user is logged in or a fallback value if not.

The background color you choose will be applied to these items:

The text color you choose will be applied to:

Choose an overall height for the Help Center header on the homepage. Minimum height of 245 pixels and a maximum height of 600 pixels.

Choose from three different Search bar sizes, and then select the alignment:

You can also select a Corner radius for the search bar. Minimum of 0 pixels and a maximum of 30 pixels.

From Articles > Settings > Styling click on Layout and sections to design how Collections are displayed and choose to enable sections for Articles, Content, and Tickets Portal on the homepage. Click Edit to set up each one.

Choose between 1, 2, or 3 columns layout.

Then select a Collections card style:

When you click on a card style, a preview will automatically be shown on the right.

All card styles are responsive and look great at any resolution, including mobile, which you can also preview on the right by using the dropdown and selecting Mobile.

Use icons, images or text only for your Collection cards.

If using icons, you're able to change the following colors:

If using images, this will fill the collection card background, so it works really well with the visual template.

Individual collection cards can be styled with images by choosing the collection from a dropdown. Or styles can still be applied to all collections by choosing the All collections option from the dropdown, this will overwrite any individual styles.

Add an Articles section on your Help Center homepage.

Once enabled, click Edit to select the locale for those articles, choose how many columns to display, give this section a title, and then select articles from your Help Center. You can select up to 12 published articles in your Help Center.

Add a customizable Content section to your Help Center homepage. This is a great place to highlight a new feature, webinar, or call-to-action for your customers. Once enabled, click Edit to customize the content section.

Create localized content by selecting one of your supported languages.

Add an optional title, description, and call-to-action button to the content card.

Then scroll down to stylize:

Remember to select Save and set live when you're ready to add the content section to your Help Center.

The tickets portal can be enabled if you're using Intercom tickets and would like to provide your customer organizations with a real time view of all their tickets in one place.

To display Articles above or below your Collections on the homepage, simply use the drag and drop tool next to each section to reorder them.

From Articles > Settings > Styling click on Collection page and choose to show or hide "Content descriptions" on each of your collections. Hiding descriptions makes it easier to scan through your articles, showing descriptions helps customers understand what to expect inside that collection.

From Articles > Settings > Styling click on Article page and choose to automatically show a table of contents on each article using any H1 or H2 headings in your articles.

You can also display up to 5 related articles below each article in your Help Center.

Customize the look of your Help Center footer with three possible templates; simple, classic, or multi-level. Brand your footer by uploading a logo, adding up to 16 social media links, and grouping footer links in your chosen template for easy organization.

This footer will be consistent on all pages of your Help Center (homepage, collections, articles).

In Articles > Settings > Styling click on Footer where you can completely customize your Help Center footer to be on brand. Add your logo, contact details, social media, and footer links in the template which matches your brand.

Select a layout template for the footer; simple, classic, or multi-level.

When a you select a template, you can preview how it will look on the right.

Go to Help Center Settings > Styling > Footer to upload your logo or preferred image (this is independent from the Header logo) and choose to add your company slogan or contact information below it.

Once you've uploaded a Logo or edited the Text field, click Save and set live to save your changes to the Help Center.

Link to social media by adding your handle for up to 16 common social platforms from Help Center Settings > Styling > Footer.

Social media buttons can be reordered by using the drag and drop tool next to them, or removed by clicking the bin icon.

We support the following social platforms:

Once you've added Social media buttons, click Save and set live to save your changes to the Help Center.

Add and manage footer links by going to Help Center Settings > Styling > Footer and clicking Manage links below the Footer Links section.

You can group links together by creating columns. To create a column give the column a name (this is optional) and use the dropdown arrow on the right to start adding the labels and URLs for each footer link below that column.

Links can be deleted by clicking on the bin icon next to the link.

Footer links are created independently from Header links in your Help Center and must be set up separately (they don't sync with Header links).

To add multiple columns, select + Add column.

Columns can be deleted by clicking the Delete column button in the column.

Footer links and columns can be re-ordered using the drag and drop tool next to each link and column.

Once you've finished managing your footer links, click Save and set live to save your changes to the Help Center.

Note:

To localize your Help Center footer links, simply use the language selector above the columns in Styling > Footer > Manage footer links.

Choose one of your supported languages in the Help Center to start adding custom columns and footer links for that language.

Once you've finished localizing your footer links, click Save and set live to save your changes to the Help Center. Now this will display the footer in your supported languages when they match your customers' device settings.

It’s easy to visualize your branded Help Center and see any changes you've made in real-time before setting them live, using the Preview for Homepage, Collections and Articles.

You can also select different resolutions for Mobile, Tablet and Desktop screens.