Support and retain customers

Provide real-time support to your customers with the Inbox product.

27 articles in this collection
Written by Ruairí Galavan, Zara Burke, and Liam Keegan
Respond to issues quicker

Get context fast with user and company profiles

Answer questions about your users and their company like when they were last active and what plan they’re on.
Written by Zara Burke
Updated over a week ago

Snooze a conversation

Set a reminder to follow up with conversations that are on hold by snoozing them.
Written by Zara Burke
Updated over a week ago

Move fast with keyboard shortcuts and formatting

Quickly assign conversations, tag a user, add a note and insert stickers and smileys.
Written by Zara Burke
Updated over a week ago

Respond to users and visitors on the go

Quickly reply to customer conversations on the move with the Intercom for iOS and Android mobile apps.
Written by Zara Burke
Updated over a week ago

Never miss a conversation or sign up

Get notified of conversations by email, desktop or mobile and receive a daily sign-up email.
Written by Zara Burke
Updated over a week ago

Prioritize responding to customers who’ve been waiting longest

Reorder your conversations list to reply to customers who are waiting the longest first.
Written by Zara Burke
Updated over a week ago

Shorten your response times with saved replies

Speed up your response time. Write, format, personalize and send saved replies to common questions.
Written by Zara Burke
Updated over a week ago

Can I control what types of users see the Messenger?

Yes, you can easily control which logged-in users see the Messenger. For example, you might only want your VIP customers to see the Messenger so you can offer them real-time...
Written by Liam Keegan
Updated over a week ago