Advice and answers from the Intercom Team

The Intercom Platform

See who your customers are, what they do, and have conversations with them.

8 articles in this collection
Written by Zara Burke, Ruairí Galavan, and Jeff Gardner

Getting Started with the Intercom Platform

As soon as you install Intercom, you’ll have access to the Intercom Platform. You can see who your customers are, what they do in your app, and have conversations -...
Written by Zara Burke
Updated over a week ago

Get valuable user insight from day one

As soon as you install Intercom you can answer these questions about who your users are and what they do in your product.
Written by Zara Burke
Updated over a week ago

Know every user and company personally

See the conversations you’ve had with companies and users, the plan they’re on, what they do in your app, where they’re located and more.
Written by Zara Burke
Updated over a week ago

Customize Intercom to be about your users

Send Intercom the data about your users that matters most to you.
Written by Zara Burke
Updated over a week ago

Track events in Intercom

Record specific actions users take in your product — track the first, last and total amount of times a user does something.
Written by Ruairí Galavan
Updated over a week ago

Start having conversations with users and visitors

Learn how to chat to logged in users inside your app and logged out visitors on your website.
Written by Zara Burke
Updated over a week ago

Custom data planning tool

A resource to help you plan and build custom data specs for engineering.
Written by Jeff Gardner
Updated over a week ago

The Intercom Platform FAQs

Learn what a session is, how to create filters for dates in the future, export your user data and more.
Written by Ruairí Galavan
Updated over a week ago